Emma is a high-performing, outcomes-focused HR leader with extensive experience across hospitality, education and consultancy. With a proven ability to design and implement people-centred processes, policies and systems, she brings both strategic insight and operational strength to the organisations she supports. Emma excels in workforce planning, change management and capability development, and is known for driving initiatives that enhance organisational performance.
In her current role as Tourism Industry Workforce Advisor at Queensland Tourism Industry Council (QTIC), Emma works closely with operators, industry bodies and regional stakeholders to address workforce challenges and strengthen talent pipelines across Queensland’s tourism sector. Her work focuses on future-proofing the industry’s workforce through practical workforce solutions, strategic planning and capability uplift.
Previously, Emma has delivered substantial transformation projects in roles such as People and Culture Manager (APAC) at Kip McGrath Education Centres, Talent & Culture Manager at Accor, Executive Recruitment Consultant, and Director of her consultancy, Culture Shift. Across these positions, she has developed and implemented HR initiatives that enhance staff engagement, improve business processes and support long-term workforce success.
A collaborative and relationship-driven leader, Emma is passionate about cultivating positive workplace cultures. She is recognised for her strong stakeholder engagement, commercial acumen and ability to mentor and guide teams through periods of growth and change. With a meticulous and people-focused approach, she consistently delivers outcomes that support organisational and industry advancement.
