Privacy

Disclaimer

The information in this site is provided as a guide only and may have been provided to Queensland Country Tourism by third parties. Irrespective of any measures taken by Queensland Country Tourism to check that the information is accurate or complete, in no event will Queensland Country Tourism be liable to any person in contract, tort (including, but without limitation, negligence) or otherwise if any information on this site is incomplete or inaccurate. All prices are quoted in Australian dollars and include a 10% Goods and Services Tax.

Privacy Policy

Effective Date: July 2025

Southern Queensland Country Tourism Ltd (SQCT), trading as Queensland Country Tourism, is committed to protecting the privacy of individuals and ensuring the security of personal information in accordance with the Privacy Act 1988 (Cth) (as amended by the Privacy and Other Legislation Amendment Act 2024) and the Information Privacy Act 2009 (QLD).

This Privacy Policy outlines how we collect, store, use, and disclose personal information, and explains your rights in relation to that information.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our functions and activities, including tourism promotion, visitor services, and stakeholder engagement.

Types of personal information we may collect include:

• Name, address, phone number, and email
• Age, date of birth, and demographic information
• Business name and contact details
• Payment and billing information (excluding stored card details)
• Employment and education background (if relevant to business relationships)
• IP address, device type, and browser configuration
• Website interaction data (cookies, usage analytics)
• Preferences, feedback, and survey responses
• Information you submit via forms, emails, or other correspondence

We will collect personal information directly from you wherever practical. In some cases, we may collect information from third-party services or publicly available sources where permitted by law.

2. Use of Personal Information

Your information may be used for:

• Communicating with you about promotions, events, and updates
• Sending newsletters or travel guides (with your consent)
• Responding to enquiries and managing business relationships
• Analysing website usage and improving our digital services
• Conducting surveys and market research
• Processing payments for memberships, events and marketing campaigns
• Ensuring compliance with applicable laws

3. Automated Decision-Making and Profiling

In certain cases, we may use automated tools (e.g., marketing platforms, analytics engines) to segment users and tailor content. These tools help us provide more relevant tourism experiences and communications.

We do not use these tools for decisions that have a legal or similarly significant effect on individuals.

If you would like more information on how these processes work or how they affect you, please contact us.

4. Disclosure of Personal Information

We only disclose personal information:

• To our staff and contractors where required for their duties
• To trusted third parties (e.g. IT providers, marketing agencies, payment processors) under formal agreements
• When legally required or authorised (e.g. under subpoena, to law enforcement)
• In connection with the prevention or investigation of serious privacy invasions, doxxing, or malicious activity

Overseas disclosures may occur when using cloud-based services or international service providers. We take reasonable steps to ensure these providers are located in countries listed on the Australian Government’s ‘whitelist of adequate jurisdictions’ or are contractually bound to protect your information to Australian standards.

5. Security of Personal Information

Queensland Country Tourism uses a combination of technical, administrative, and physical security controls to protect your personal information from misuse, loss, or unauthorised access.

We use industry-standard encryption to secure financial transactions. Credit card information is transmitted directly to our financial institution and is never stored on our servers.

6. Access and Correction

You may request access to or correction of your personal information at any time. Contact us at:

📧 enquiries@queenslandcountrytourism.com.au

We will respond within a reasonable timeframe, subject to verification of identity and applicable laws.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and amendments, you have rights including:

• To access and correct your personal data
• To object to certain types of data processing
• To be informed about automated decision-making
• To lodge complaints with the Office of the Australian Information Commissioner (OAIC)
• To seek remedies available under the statutory tort in cases of serious invasion of privacy

8. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and collect anonymous traffic data. By using the site, you consent to the use of cookies unless you opt out via your browser settings.

9. Emails and Public Records

Emails sent to us may be retained and monitored under the Right to Information Act 2009 and Public Records Act 2002 (QLD). We will not add your email address to mailing lists or disclose it without consent, unless required by law.

10. Links to Third-Party Sites

Our website may contain links to third-party websites. These are provided for convenience only. Queensland Country Tourism has no control over and is not responsible for the content or privacy practices of external sites.

11. Complaints and Enquiries

If you have concerns about how we handle your personal information or wish to make a complaint, please contact us:

📧 enquiries@queenslandcountrytourism.com.au

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at: https://www.oaic.gov.au

12. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. The latest version will always be