The Queensland Country Welcomes You Program

The Queensland Country Welcomes You Program

Queensland Country Tourism is proud to continue its involvement in the Queensland Welcomes You initiative.

Queensland Welcomes You is a free online training program designed to help tourism operators, hospitality teams, event staff, volunteers and local communities build the skills and confidence needed to create warm, inclusive and memorable visitor experiences.

Each program is tailored to one of Queensland’s 13 tourism regions, incorporating local stories, culture and products to reflect the distinct character of each destination. The initiative is proudly supported by the Queensland Government and Tourism and Events Queensland.

The training is available to all businesses and individuals who play a role in welcoming and hosting visitors across Queensland Country.

Watch the video to learn more.

Who can participate?

The program is open to all businesses that play a role in welcoming and hosting guests in our region as well as passionate volunteers. Program participants may include those working in hotels, venues, transport, tours, events, attractions, retail, restaurants, cafes and bars, as well as volunteers across the visitor economy.

What you’ll gain

• Increase your knowledge of our region to create stories and unique experiences to share with guest
• Be recognised as a regional host and an important part of a broader Queensland network of welcoming hosts
• Receive a certificate of completion to use in promoting your regional host status and part in the network of hosts Queensland wide

What you’ll learn

There are five modules in the online program covering topics such as:

• world-class hosting principles
• accessibility and inclusion
• storytelling
• regional specific content on our Aboriginal and Torres Strait Islander Peoples culture and environmental sustainability
• local experiences and tourism products.

The five modules vary in length from 5 to 40 minutes to complete and the overall course duration should take approximately 1.5 hours.

In-Region Workshop

The online learning is supported by an in-person workshop. We recommend you complete the online program before attending the workshop, if possible, but it is not a requirement.

Contact us you are interested in attending the workshop.

How to register for the online training

Please LOGIN HERE, the Queensland Welcomes You login page, and follow these steps to create an account and access the training.

If you have any questions about the program or the registration process, contact admin@queenslandcountrytourism.com.au.

The Queensland Welcomes You initiative is proudly funded by the Queensland Government and delivered by the Queensland Regional Tourism Network.